Brow Bird

The original, exclusive, expert brow shaper!

Cancellation Policy:

Your treatment time is reserved just for YOU!   If you cannot make the scheduled appointment it is YOUR RESPONSIBILITY TO CANCEL ONLINE AT LEAST 24 HOURS PRIOR TO THE TIME OF YOUR SCHEDULED APPOINTMENT.   Please note: Brow Bird reserves the right to charge 50% of services booked if YOU DO NOT cancel your appointment ONLINE within 24 hours.  Gift Certificates will be re-reduced to half their value.  "NO SHOWS" will be charged 100% of services booked.  ALL CANCELLATIONS / BOOKINGS / WAIT LIST / ACCOUNT CHANGES ARE DONE ONLINE - use your email address to access your account. 

Agreement to the Cancellation Policy is specifically addressed and agreed to in order to make the reservation final in our booking system.

LATE TO APPOINTMENT POLICY:  If you arrive 9 minutes late or more to your appointment you will be considered a "NO SHOW" and will need to reschedule.  One or two late appointments cause the entire daily schedule to fall behind.  This is an inconvenience to everyone.  We strive to see every client as close to their appointment time as possible so please don't be late!

Late and "No Show" appointment Policies are agreed to per Cancellation Policy, Waiver and Release.  "No Show" appointments will not be refunded.

JUST TO BE CLEAR:  NO CHANGES are made via phone or email, or social media platforms including DM messages via Facebook, or Instagram!  ALL BOOKING AND SCHEDULING CHANGES are made by YOU via the BOOKING platform - your scheduling access is YOURS 24/7 just by logging in.  This is how ALL and ANY booking & scheduling changes are done!

Financial Policy:


We  accept  cash, personal checks, MasterCard, Visa, AMEX and Discover. 

Returned checks are subject to a service charge of $35.00, in addition to any bank fees, and you will lose privilege to write checks to Brow Bird. 

Deposits:  Any deposits held are final, no refunds for any reason.

Services:  Receipt of payment will conclude service(s) requested and reflect customer’s satisfaction towards service(s) rendered.

Products:  All product purchases are FINAL SALE.  No returns or exchanges

Gift Certificates:  All Gift Certificate purchases are FINAL SALE.  No returns or exchanges.  Gift Certificates will be applied exactly as referenced per amount and cannot be changed.   Gift Certificate amount / balance can be applied toward any item(s), service(s), or any combination of the two.  The expiration date will appear on the Gift Certificate for the recipient.  Gift Certificates expire 364 days from purchase date - email receipt is sent on the date of purchase.

Memberships and Session Purchases are non-transferable and policies are agreed to per Membership Contract.

Child Policy:

To our Current and Future Clients of Brow Bird,

We, at Brow Bird, write this notice with the utmost respect to the parents of our waxing and skin spa.  We understand that this can be a sensitive issue. 

Moving forward, we will be implementing a written policy regarding no children in our spa.  We strive to provide a quiet, spa environment for all of our clients to enjoy.  A spa treatment is an inappropriate environment for children.  Children who accompany their parents’ appointments or children who are unattended in our spa pose a work safety issue as well.  Our treatment room has professional, sharp implements, chemicals, hot hair removal tools, and glass enclosed retail items.  If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us as a company. 

Please make arrangements for childcare when booking your future appointments.

During your appointment reservation we are committed to providing the best possible service and would like avoid potential distractions in advance!

We encourage parents to visit our spa without their children UNLESS the child is a minor has an appointment.

We write this notice without the intent of offending, but to give adequate notice to acquire child care arrangements in advance of your appointments.  This will aid us keeping our new professional environment a safe, clean and quiet space for all our special clients to enjoy!

Please contact us if you have concerns or questions about our new written policy.


Brow Bird